The United Nations World Food Programme (WFP), the world’s largest humanitarian organization and a 2020 Nobel Peace Prize Laureate, has opened an exciting professional opportunity for experienced IT specialists. The position of IT Operations Officer (NOC), based in Antananarivo, Madagascar, offers qualified professionals the chance to use their technical expertise to directly support life-saving humanitarian operations. This role is ideal for individuals who want their IT career to make a real difference by enabling food assistance and emergency response for vulnerable communities.
About the World Food Programme (WFP)
WFP is at the forefront of global efforts to combat hunger, save lives during emergencies, and build sustainable pathways to peace and prosperity. Operating in some of the most challenging environments worldwide, WFP combines innovation, logistics, partnerships, and technology to ensure food assistance reaches those who need it most.
People are at the heart of everything WFP does, and the organization is committed to building a diverse, inclusive, and high-performing workforce that lives by its core values: Integrity, Collaboration, Commitment, Humanity, and Inclusion.
Why Join WFP?
Joining WFP means becoming part of a multicultural and mission-driven organization with global reach. Employees benefit from a highly inclusive work environment and strong institutional support for learning and development.
WFP invests in staff through continuous training, coaching, mentorship, and internal mobility opportunities, allowing professionals to grow their careers across country, regional, and global offices. In addition, WFP offers an attractive compensation package aligned with UN standards and the satisfaction of contributing to a world with zero hunger.
Position Overview
The IT Operations Officer (NOC) role is a Fixed-Term contract at National Officer level (NOC), with an initial duration of one year, renewable upon successful completion of the probation period. The duty station is Antananarivo, Madagascar, and the position is fully present (not remote). The post was published on 9 January 2026, with a strict application deadline of 22 January 2026.
The successful candidate will report to the Head of Enabling Services and Risk Officer and will manage a small IT team. The role combines technical leadership, operational delivery, and strategic planning to ensure that WFP staff can rely on secure, efficient, and innovative IT and telecommunications (IT/TC) services.
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Organizational Context
Within the country office, the IT Operations Officer plays a critical enabling role. Job holders operate with a high level of independence, applying advanced technical knowledge to design, develop, and implement IT systems that support business needs. The role involves complex analysis, problem-solving, and the development of creative solutions, often contributing to strategic planning, policy development, and emergency preparedness. Given WFP’s operational environment, IT reliability and responsiveness are essential to mission success.
Key Responsibilities
The primary purpose of the role is to lead the delivery of efficient and effective IT and telecommunications services in line with WFP’s strategy and corporate standards. Key accountabilities include:
- Participating in the development of IT plans, budgets, and policies, and leading the deployment of IT/TC systems aligned with operational needs.
- Developing, maintaining, and securing IT and network systems, ensuring appropriate data protection, access controls, and optimal user experience across local and wide-area networks.
- Implementing, testing, and upgrading hardware and software to improve system performance and reliability.
- Preparing technical specifications and tender documents, and managing contracts with service providers to ensure cost-effective procurement in compliance with WFP rules.
- Coordinating and preparing reports on IT activities, investments, and costs, identifying trends and proposing solutions to improve efficiency.
- Providing expert advice to managers and users to resolve complex technical issues and ensure correct application of IT policies and tools.
- Leading, motivating, and developing a small team through coaching, training, and performance management.
- Building staff capacity by collaborating with IT colleagues to design and deliver training programmes in IT and telecommunications.
- Coordinating with other UN agencies to maximize inter-agency collaboration and alignment in IT/TC services.
- Contributing to emergency preparedness, contingency planning, and rapid deployment of IT services during crises.
Qualifications and Experience
Candidates must meet the following requirements:
- Education: An advanced university degree in Computer Science or a related field, or a first university degree combined with additional years of relevant professional experience or specialized training.
- Experience: At least five years of professional-level experience with an advanced degree.
- Desired Experience:
- Experience contributing to IT governance strategies, policies, and system architecture at headquarters or field level.
- Acting as an IT advisor to senior management in country or sub-office settings.
- Negotiating, evaluating, and managing IT contracts with service providers.
- Developing business cases that assess life-cycle costs, benefits, and risks of IT investments.
- Hands-on experience implementing IT and telecommunications systems in emergency contexts.
- Languages: Fluency (Level C) in both French and English is required.
Commitment to Inclusion and Integrity
WFP is firmly committed to equal employment opportunity and encourages applications from qualified candidates regardless of race, gender, nationality, disability, or background. Reasonable accommodation is available for candidates with disabilities throughout the recruitment process. WFP also maintains a strict no-fee policy—no payments are required at any stage of recruitment, and applicants are advised to be vigilant against fraudulent job offers.
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Application Process and Deadline
All applications must be submitted exclusively through WFP’s online recruitment system. Applicants should ensure their profile is complete and accurate, including employment history, academic qualifications, and language skills. At this stage, only a CV and cover letter are required. Only shortlisted candidates will be contacted.
Deadline for applications: 22 January 2026 (23:59, GMT+03:00, East Africa Time).
Final Thoughts
The IT Operations Officer (NOC) position in Antananarivo is more than a technical role—it is an opportunity to enable humanitarian action at scale. By ensuring reliable, secure, and innovative IT systems, the successful candidate will directly support WFP’s mission to save lives and build resilience in Madagascar. For IT professionals seeking purpose, impact, and international experience, this role represents a powerful next career step.
