The International Maritime Organization (IMO) has announced an ICT Client Support Assistant vacancy under the Administrative Division. The position is classified at Grade G6 and is based in the United Kingdom.

The IMO ICT Client Support Assistant 2026 vacancy is suitable for experienced ICT professionals with strong expertise in Microsoft 365, Microsoft Entra ID, Active Directory, Exchange Online, Windows Server, identity management, technical support, and enterprise ICT services.

IMO Vacancy Portal: ICT Client Support Assistant
Classification Grade: G6
Vacancy Announcement: G.S. 26-08
Admin Number: ADMIN/26/46
Post Number: 50003047
Date of Issue: 5 August 2026
Application Deadline: 2 September 2026
Location: United Kingdom
Contract Status: Local status only

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IMO ICT Client Support Assistant Vacancy 2026 – Quick Details

Job Details	Information
Organization	International Maritime Organization (IMO)
Job Title	ICT Client Support Assistant
Division	Administrative Division
Grade	G6
Vacancy Number	G.S. 26-08
Admin Number	ADMIN/26/46
Post Number	50003047
Date Issued	5 August 2026
Deadline	2 September 2026
Duty Location	United Kingdom
Salary	Approximately £48,722 net per annum
Contract	First year probationary, with possibility of extension
Status	Local status only
English	Essential

IMO ICT Client Support Assistant Salary 2026

The IMO ICT Client Support Assistant salary is approximately £48,722 net per annum, subject to applicable deductions.

The position also includes excellent benefits, including:

• Medical insurance
• UN pension scheme
• Tax-free salary in the UK, subject to applicable conditions
• Other benefits associated with the position

Applicants should note that the vacancy is restricted to local status. This means applicants must have unhindered permission to live and work in the United Kingdom.

IMO ICT Client Support Assistant Contract

The IMO ICT Client Support Assistant contract provides for a first year that will be probationary.

Subject to satisfactory performance, the appointment may be extended.

An important eligibility condition is that the position is limited to local status only. Applicants must therefore already have the legal right to live and work in the UK without restrictions that would prevent employment with IMO.

Purpose of the IMO ICT Client Support Assistant Job

The main purpose of the IMO ICT Client Support Assistant position is to provide advanced ICT client support and administration of Microsoft 365, identity, collaboration and end-user services throughout the Organization.

The successful candidate will help ensure that ICT services are:

• Secure
• Reliable
• Efficient
• User-focused
• Properly administered
• Available to organizational users

The role involves administration and support of Microsoft Entra ID, Exchange Online, Microsoft 365 services, endpoint devices, identity platforms and collaboration services.

The ICT Client Support Assistant will also independently troubleshoot complex technical problems involving authentication, mailbox services, connectivity and end-user environments.

IMO ICT Client Support Assistant Main Duties

1. Service Desk Operations and User Support

The successful candidate will provide first- and second-line technical support and will be expected to:

• Handle technical support requests.
• Log and prioritize incidents accurately.
• Resolve support requests within SLA targets.
• Troubleshoot hardware and software problems.
• Troubleshoot end-user devices and connectivity issues.
• Escalate complex technical cases when required.
• Communicate clearly with users throughout the ticket lifecycle.
• Document technical resolutions.
• Contribute to root cause analysis.
• Help prevent recurring incidents.
• Promote a strong user-focused ICT support culture.

2. Microsoft 365 and Identity Management

A major part of the IMO ICT Client Support Assistant job involves Microsoft 365 and identity administration.

Responsibilities include:

• Managing user account lifecycles.
• Performing onboarding and offboarding.
• Managing user roles and access.
• Administering Microsoft 365 access controls.
• Managing SharePoint, OneDrive and Teams permissions.
• Conducting regular permissions audits.
• Configuring and maintaining Exchange Online.
• Supporting SharePoint Online.
• Supporting OneDrive.
• Supporting Microsoft Teams.
• Supporting Teams Telephony.
• Administering Microsoft Entra ID.
• Managing multi-factor authentication (MFA).
• Managing conditional access policies.
• Allocating Microsoft 365 licenses.
• Supporting hybrid identity environments.
• Supporting Azure AD Connect.
• Supporting single sign-on (SSO).
• Monitoring service capacity and performance.
• Monitoring Microsoft 365 service health.
• Troubleshooting complex Microsoft 365 incidents.
• Coordinating with third-level support and vendors when necessary.
• Creating technical documentation and user guides.

IMO ICT Client Support Assistant and Financial Systems Security

The position also includes responsibilities related to security administration for financial systems.

The ICT Client Support Assistant will support user access administration for financial platforms, including:

• JP Morgan Chase & Co
• Barclays

Responsibilities include:

• Provisioning user roles.
• Deactivating user access.
• Managing access permissions.
• Managing digital security tokens.
• Conducting access audits.
• Coordinating with financial institutions.
• Supporting compliance requirements.
• Implementing security updates.

IMO ICT Client Support Assistant Onboarding and Offboarding Duties

The IMO ICT Client Support Assistant will coordinate the complete ICT onboarding process for new personnel.

This includes:

• Setting up user accounts.
• Configuring devices.
• Installing required software.
• Providing ICT orientation.
• Delivering induction sessions.
• Introducing users to collaboration tools.
• Explaining ICT policies.
• Supporting digital workplace practices.

The role also involves secure employee offboarding, including:

• User account deactivation.
• Asset return.
• Data security procedures.
• Retention requirements.
• Privacy standards.

Hardware, Software and ICT Asset Management

The successful applicant will also support the organization’s ICT asset management activities.

Duties include:

• Maintaining ICT asset inventories.
• Updating asset records.
• Assigning equipment to users.
• Asset tagging.
• Supporting audits.
• Managing repairs.
• Processing warranties.
• Supporting secure equipment disposal.
• Assisting with equipment moves.
• Supporting ICT refreshes.
• Assisting with office relocations.

Documentation, Training and ICT Service Improvement

Another important responsibility of the IMO ICT Client Support Assistant is documentation and user training.

The candidate will:

• Create technical documentation.
• Maintain knowledge base articles.
• Prepare self-help materials.
• Create user guidance.
• Deliver Microsoft 365 training.
• Train users on ICT services.
• Promote digital skills.
• Analyze incident trends.
• Review user feedback.
• Identify service improvement opportunities.
• Improve helpdesk workflows.
• Support knowledge sharing.

The successful candidate may also perform other job-related activities required to support the objectives of the IMO Secretariat.

IMO ICT Client Support Assistant Requirements

Technical and Functional Competencies

Applicants for the IMO ICT Client Support Assistant vacancy should demonstrate strong technical knowledge in Microsoft infrastructure and identity services.

Relevant technologies include:

• Windows Server
• Active Directory Domain Services (AD DS)
• DNS
• DHCP
• Group Policy
• Microsoft Exchange
• Microsoft Entra ID
• Microsoft 365

Applicants should also have experience supporting:

• Exchange Online
• SharePoint Online
• OneDrive
• Microsoft Teams
• Teams Telephony
• Collaboration technologies
• Microsoft Entra ID
• Conditional Access
• MFA
• SSO
• Hybrid identity environments

Strong analytical, troubleshooting and problem-solving skills are required.

PowerShell and System Administration Experience

Experience with PowerShell scripting and automation is important for the IMO ICT Client Support Assistant position.

Applicants should be able to use system administration tools and automation techniques to improve operational efficiency.

Knowledge of hybrid cloud and on-premises environments is also desirable for successfully performing the role.

IT Service Management Experience

The position requires knowledge of IT service management principles.

Experience with service management platforms such as ServiceNow is desirable.

Applicants should understand:

• Incident management
• Request management
• Ticket prioritization
• Escalation
• Resolution tracking
• Service standards
• Knowledge management
• Service improvement

IMO ICT Client Support Assistant Behavioural Competencies

The successful candidate should demonstrate:

• Professionalism
• Reliability
• Accountability
• Strong client orientation
• Excellent communication
• Strong interpersonal skills
• Teamwork
• Collaboration
• Knowledge sharing
• Sound judgement
• Initiative
• Adaptability
• Continuous learning
• Ability to manage competing priorities
• Ability to remain calm under pressure

The candidate should also be able to explain technical concepts clearly to non-technical users.

IMO ICT Client Support Assistant Professional Experience

A minimum of six years of progressively responsible experience providing technical and administrative ICT support in an enterprise or international ICT environment is required.

Applicants should have experience in:

• Microsoft infrastructure administration
• Windows Server
• Active Directory
• Microsoft Exchange
• Microsoft Entra ID
• Microsoft 365
• Complex authentication troubleshooting
• Connectivity troubleshooting
• Windows troubleshooting
• Microsoft 365 troubleshooting
• VPN troubleshooting
• End-user technical support
• Meeting and conference ICT support
• Hybrid collaboration events
• Technical documentation
• Knowledge articles
• User guidance materials

Experience using ServiceNow or a similar ICT service management platform is desirable.

IMO ICT Client Support Assistant Education Requirements

The essential education requirement is:

Secondary education to university entrance standard.

Additional training or certifications are desirable, particularly in:

• Microsoft Windows Server Administration
• Microsoft Exchange
• Microsoft 365 Administration
• Microsoft Azure
• Microsoft Entra ID
• SharePoint Administration
• IT Service Management

Applicants with relevant Microsoft certifications and practical enterprise ICT experience may have an advantage where their qualifications and experience demonstrate the required competencies.

IMO ICT Client Support Assistant Language Requirements

English proficiency is essential, both written and oral.

Knowledge of another official United Nations language is considered an asset.

Applicants should therefore be comfortable communicating technical information clearly in English with both technical and non-technical users.

Other Skills Required for the IMO ICT Job

Candidates should have:

• Familiarity with ServiceNow or similar service management platforms.
• Ability to create technical documentation.
• Ability to prepare knowledge base articles.
• Ability to produce user guidance materials.
• Experience supporting users during meetings.
• Experience supporting conferences.
• Experience supporting hybrid collaboration events.
• Strong Microsoft 365 administration skills.
• Strong identity and access management knowledge.
• Strong troubleshooting skills.

Who Can Apply for the IMO ICT Client Support Assistant Vacancy?

The IMO ICT Client Support Assistant vacancy 2026 is particularly relevant to experienced ICT professionals who have worked in enterprise, international or organizational ICT environments.

Candidates should carefully review the local-status requirement before applying.

Important: This position is limited to local status, meaning applicants must have unhindered permission to live and work in the UK.

Meeting the technical requirements alone does not remove this eligibility condition.

IMO ICT Client Support Assistant Application Deadline

The IMO ICT Client Support Assistant application deadline is 2 September 2026.

The vacancy was issued on 5 August 2026.

Applicants should submit their applications through the official IMO vacancy/application system before the stated deadline and ensure that their application accurately reflects their education, professional experience, technical skills and relevant certifications.

How to Apply for the IMO ICT Client Support Assistant Vacancy 2026

To apply for the IMO ICT Client Support Assistant job, applicants should:

1. Review the official vacancy announcement.
2. Confirm that they meet the local-status requirement.
3. Review the required education and professional experience.
4. Prepare an updated CV and application information.
5. Highlight relevant Microsoft 365 and Microsoft infrastructure experience.
6. Include relevant identity and access management experience.
7. Highlight PowerShell, ServiceNow and IT service management experience where applicable.
8. Ensure that all information provided is accurate.
9. Submit the application through the official IMO vacancy portal before 2 September 2026.

IMO ICT Client Support Assistant Vacancy 2026 – Key Takeaways

The IMO ICT Client Support Assistant vacancy 2026 offers an opportunity for an experienced ICT professional to work within the Administrative Division of the International Maritime Organization.

Key facts:

• Position: ICT Client Support Assistant
• Grade: G6
• Organization: International Maritime Organization
• Vacancy: G.S. 26-08
• Admin Number: ADMIN/26/46
• Post Number: 50003047
• Salary: Approximately £48,722 net per year
• Location: UK
• Minimum experience: 6 years
• English: Essential
• Contract: First year probationary, subject to possible extension
• Status: Local status only
• Deadline: 2 September 2026

Frequently Asked Questions About IMO ICT Client Support Assistant Vacancy 2026

What is the IMO ICT Client Support Assistant vacancy?

The IMO ICT Client Support Assistant is a G6 ICT position within the Administrative Division of the International Maritime Organization. The role focuses on Microsoft 365, identity management, end-user support, infrastructure administration and ICT service delivery.

What is the salary for the IMO ICT Client Support Assistant?

The advertised salary is approximately £48,722 net per annum, subject to deductions. The position also offers benefits including medical insurance and the UN pension scheme.

What is the IMO ICT Client Support Assistant application deadline?

The application deadline is 2 September 2026.

How many years of experience are required?

A minimum of six years of progressively responsible technical and administrative ICT experience in an enterprise or international ICT environment is required.

Is Microsoft 365 experience required?

Yes. Experience administering Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive and Teams, is required.

Is Microsoft Entra ID experience required?

Yes. The position requires experience with identity and access management, including Microsoft Entra ID, MFA, conditional access, SSO and hybrid identity environments.

Is ServiceNow experience required?

Experience with ServiceNow or a similar ICT service management platform is desirable.

Can anyone apply from outside the UK?

The vacancy is limited to local status only. Applicants must have unhindered permission to live and work in the United Kingdom.

What education is required?

Secondary education to university entrance standard is essential. Additional Microsoft, Azure, Entra ID, Exchange, SharePoint or service-management training and certifications are desirable.

Final Reminder – IMO ICT Client Support Assistant Vacancy 2026

If you meet the requirements for the IMO ICT Client Support Assistant G6 vacancy, particularly the six-year professional experience requirement, Microsoft 365 expertise, identity-management skills and UK local-status requirement, review the official vacancy details and submit your application before the deadline.

Application deadline: 2 September 2026

Official IMO Application Link

Apply through the official IMO Vacancy Portal:
IMO Vacancy Portal – Official Application Portal

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