The International Maritime Organization (IMO) has announced a new ICT Client Support Assistant Vacancy 2026 within its Administrative Division. The position is based in the United Kingdom and offers an excellent opportunity for experienced ICT professionals with strong Microsoft 365, cloud, identity management, and technical support skills.
The IMO ICT Client Support Assistant position is classified at G6 and comes with an approximate net salary of £48,722 per year, plus medical insurance and participation in the UN pension scheme.
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Important: This vacancy is restricted to local status. Applicants must have unrestricted permission to live and work in the UK.
IMO ICT Client Support Assistant Vacancy 2026 – Overview
| Detail | Information |
|---|---|
| Organization | International Maritime Organization (IMO) |
| Position | ICT Client Support Assistant |
| Division | Administrative Division |
| Grade | G6 |
| Vacancy Announcement | G.S. 26-08 |
| Admin Number | ADMIN/26/46 |
| Post Number | 50003047 |
| Location | United Kingdom 🇬🇧 |
| Contract | First year probationary, with possibility of extension |
| Salary | Approximately £48,722 net per year |
| Deadline | 18 September 2026 |
| Language | English essential |
IMO ICT Client Support Assistant Job 2026
The IMO ICT Client Support Assistant Job 2026 focuses on delivering advanced ICT client support and administering Microsoft 365, identity, collaboration, and end-user services across the Organization.
The successful candidate will support technologies including Microsoft Entra ID, Exchange Online, Microsoft 365, SharePoint Online, OneDrive, Teams, endpoint devices, and identity and collaboration platforms.
The role requires someone capable of independently troubleshooting complex technical problems involving authentication, mailbox services, connectivity, Windows environments, and end-user devices.
IMO ICT Client Support Assistant Salary and Benefits
The IMO ICT Client Support Assistant salary is approximately:
💰 £48,722 Net Per Year
The salary is stated as being free of income tax in the UK, subject to applicable deductions.
Other benefits include:
- 🏥 Medical insurance
- 👴 UN pension scheme
- 🌍 International organization work experience
- 💻 Advanced Microsoft 365 and cloud technology exposure
- 📈 Professional development opportunities
- 🤝 Experience working in an international environment
Please note: The position is limited to local status, meaning applicants must already have unhindered permission to live and work in the UK.
IMO ICT Client Support Assistant Responsibilities
The person selected for the IMO ICT Client Support Assistant vacancy will have a broad range of technical and administrative responsibilities.
1. Service Desk Operations and User Support
Responsibilities include:
- Handling first- and second-line technical support requests.
- Logging, prioritizing, and resolving ICT incidents.
- Troubleshooting hardware, software, devices, and connectivity problems.
- Escalating complex technical issues when necessary.
- Communicating with users throughout the ticket lifecycle.
- Documenting technical resolutions.
- Contributing to root-cause analysis and preventive measures.
- Promoting a user-focused ICT service culture.
2. Microsoft 365 and Identity Management
The successful candidate will also:
- Manage user account onboarding, offboarding, and role modifications.
- Administer Microsoft 365 access controls.
- Manage SharePoint, OneDrive, and Teams permissions.
- Conduct regular permissions audits.
- Configure and maintain Exchange Online, SharePoint Online, OneDrive, Teams, and Teams Telephony.
- Administer Microsoft Entra ID.
- Support MFA, conditional access, licensing, SSO, and hybrid identity solutions.
- Monitor service health, capacity, and performance.
- Troubleshoot complex Microsoft 365 incidents.
- Coordinate with vendors and third-level technical support.
- Prepare technical documentation, user guides, and training materials.
3. Financial Systems Security Administration
The IMO ICT Client Support Assistant will support user access to important financial platforms, including JP Morgan Chase & Co and Barclays.
Duties include:
- Provisioning and deactivating user roles.
- Managing access permissions.
- Managing digital security tokens.
- Conducting access audits.
- Coordinating with financial institutions.
- Supporting security and compliance updates.
4. User Onboarding and Offboarding
The position also involves coordinating the complete ICT onboarding and offboarding process.
This includes:
- Creating user accounts.
- Configuring devices.
- Installing software.
- Providing ICT orientation.
- Managing equipment returns.
- Deactivating user accounts securely.
- Supporting data security and retention procedures.
- Conducting induction sessions on Microsoft 365 and ICT policies.
5. Hardware, Software and Asset Management
The selected candidate will:
- Maintain ICT asset inventories.
- Track equipment assignments and tagging.
- Support equipment repairs and warranty processes.
- Assist with secure equipment disposal.
- Support ICT equipment moves and refreshes.
- Assist with office relocations.
6. Documentation, Training and Service Improvement
The role includes creating and maintaining:
- Technical documentation
- Knowledge-base articles
- Self-help resources
- User guides
- Microsoft 365 training materials
- ICT service procedures
The ICT Client Support Assistant will also analyze incident trends and user feedback to identify opportunities to improve helpdesk services.
IMO ICT Client Support Assistant Requirements
Candidates applying for the IMO ICT Client Support Assistant Job 2026 should have strong technical knowledge and practical enterprise ICT experience.
Technical Skills
Applicants should demonstrate knowledge of:
- Windows Server
- Active Directory Domain Services (AD DS)
- DNS
- DHCP
- Group Policy
- Microsoft Exchange
- Microsoft Entra ID
- Microsoft 365
- Exchange Online
- SharePoint Online
- OneDrive
- Microsoft Teams
- Teams Telephony
- MFA
- Conditional Access
- SSO
- Hybrid identity environments
- PowerShell scripting
- Cloud and on-premises environments
- IT service management
- ServiceNow or similar platforms
Strong troubleshooting, analytical, and problem-solving skills are also required.
Professional Experience Required
For the IMO ICT Client Support Assistant vacancy, applicants need:
- At least six years of progressively responsible experience providing technical and administrative ICT support.
- Experience working in an enterprise or international ICT environment.
- Experience administering Windows Server, Active Directory, Microsoft Exchange, Microsoft Entra ID, and Microsoft 365.
- Experience independently troubleshooting authentication, connectivity, Windows, Microsoft 365, VPN, and end-user problems.
- Experience supporting users during meetings, conferences, or hybrid collaboration events.
- Experience preparing technical documentation and knowledge articles.
Experience with ServiceNow or another ICT service management platform is desirable.
Education Requirements
The essential education requirement for the IMO ICT Client Support Assistant Job is:
- Secondary education to university entrance standard
Additional Microsoft and IT certifications are desirable, particularly certifications or training in:
- Microsoft Windows Server Administration
- Microsoft Exchange
- Microsoft 365 Administration
- Microsoft Azure
- Microsoft Entra ID
- SharePoint Administration
- Service Management
Language Requirements
English
Proficiency in English, both oral and written, is essential.
Knowledge of another official UN language is considered an asset.
Other Important Skills
Candidates should also have:
- Familiarity with ServiceNow or similar ICT service management systems.
- Strong technical documentation skills.
- Ability to create knowledge-base articles and user guides.
- Experience supporting meetings, conferences, and hybrid collaboration events.
- Strong communication and interpersonal skills.
- Excellent client-service orientation.
- Ability to explain technical information to non-technical users.
- Strong teamwork and collaboration skills.
- Good judgement and initiative.
- Ability to manage competing priorities.
- Adaptability and willingness to continuously learn.
Who Can Apply for the IMO ICT Client Support Assistant Vacancy?
The IMO ICT Client Support Assistant Vacancy 2026 is particularly suitable for experienced ICT professionals who have worked with Microsoft 365, Microsoft Entra ID, Windows Server, Active Directory, Exchange, cloud services, identity management, and enterprise technical support.
However, applicants should pay particular attention to the local-status requirement. The vacancy requires candidates to have unhindered permission to live and work in the UK.
IMO ICT Client Support Assistant Application Deadline
📅 Application Deadline: 18 September 2026
Applicants are encouraged to review the vacancy requirements carefully and submit their applications before the deadline.
Late applications may not be considered.
How to Apply for IMO ICT Client Support Assistant Job 2026
Applications for the IMO ICT Client Support Assistant Vacancy 2026 should be submitted through the official IMO recruitment system.
Before applying, candidates should ensure that they meet the required six years of professional ICT experience, education requirements, technical competencies, English-language requirement, and UK local-status condition.
🔗 Official Application Link
Deadline: 18 September 2026.
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