The United Nations Development Programme (UNDP) continues to play a critical role in advancing peace, resilience, and sustainable development across the globe. One of the less visible yet most essential components of UN operations is security management.
To strengthen this function in Timor-Leste, UNDP is currently recruiting a Security Operations Centre (SOC) Assistant based in Dili, offering a unique opportunity for qualified national professionals to contribute directly to the safety and effectiveness of United Nations personnel and operations.
Understanding the Security Operations Centre (SOC)
A Security Operations Centre (SOC) is a shared resource under the United Nations Security Management System (UNSMS). Its core purpose is to support the safety and security of UN personnel, premises, assets, and operations. The SOC acts as a central hub for monitoring, coordinating, and facilitating security-related communications, using a Security Communications System (SCS) that integrates data and voice messaging.
In dynamic and sometimes high-risk environments, the SOC is often the first point of contact during emergencies. It ensures that accurate information flows quickly and calmly to the right people, enabling timely decisions and effective responses. This makes the role of a SOC Assistant both demanding and highly impactful.
About the SOC Assistant Role
The SOC Assistant position in Dili is a full-time, National Personnel Service Agreement with an initial one-year contract, renewable subject to performance and operational needs. The role falls under the Crisis Management / Country Management Support practice area and is managed by the Regional Bureau for Asia and the Pacific.
Working under the supervision of the most senior UN Department of Safety and Security (UNDSS) professional in the operational area, and directly reporting to the SOC Supervisor, the SOC Assistant operates in shifts as part of a dedicated security support team.
This role is ideal for individuals who thrive under pressure, possess strong communication skills, and are motivated by service. While the work can be fast-paced and unpredictable, it is also deeply rewarding, offering hands-on experience within the UN system and exposure to a multicultural professional environment.
Key Duties and Responsibilities
The SOC Assistant supports the daily operations of the Security Communications System and plays a central role in incident monitoring and response. Core responsibilities include:
Operational Responsibilities
- Receiving, transmitting, and relaying security and safety messages via approved communication channels.
- Escalating security and safety incidents through defined procedures for timely follow-up and support.
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- Monitoring the movement of field missions in line with Security Risk Management (SRM) processes and local Standard Operating Procedures (SOPs).
- Facilitating immediate support to UN and NGO personnel involved in security incidents, including alerting response teams and maintaining communication links.
- Recording all incident-related communications accurately and comprehensively.
- Notifying relevant security focal points when personnel are affected by incidents.
- Monitoring the proper use and operational status of the Security Communications System and reporting any technical issues.
- Conducting personnel headcounts when required by senior security officials or SOPs.
Administrative Responsibilities
- Maintaining up-to-date contact details for emergency services, response teams, host government authorities, and private security providers.
- Keeping detailed logs and records of security communications and actions.
- Preparing reports and supporting routine UNDSS functions as directed.
- Performing additional duties assigned by senior security personnel.
Competencies That Matter
UNDP emphasizes a strong competency-based approach. Successful candidates are expected to demonstrate core competencies such as achieving results, thinking innovatively, learning continuously, adapting with agility, acting with determination, engaging constructively with others, and promoting diversity and inclusion.
From a technical and cross-functional perspective, the role requires competencies in strategic thinking, knowledge generation, clear and effective communication, and several security-specific areas, including security information management, risk assessment, incident monitoring, and safety management related to air, road, and fire risks.
Required Skills and Experience
To be eligible for this role, candidates must meet the following criteria:
Education
- Completion of secondary education (high school certificate) is required.
- A bachelor’s degree in any field is an advantage but not mandatory.
Experience
- A minimum of four years of relevant work experience with secondary education, or one year with a bachelor’s degree.
- Experience should be related to operational communications and direct interaction with diverse clients.
- Prior experience within the UN system, international NGOs, or international organizations is desirable.
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Technical and Practical Skills
- Strong computer skills and experience with information management.
- Proficiency in MS Office and other digital, web-based, and smartphone applications.
- Experience with radio, satellite, or web-based communications is an asset.
- A valid driving license and the ability to drive light vehicles, including 4x4s, is required.
Languages
- Excellent command of Tetum and English, both written and spoken, is essential.
Commitment to Equality and Integrity
UNDP is an equal opportunity employer that values diversity and inclusion. All recruitment decisions are based on merit and suitability, without discrimination. The organization maintains a zero-tolerance policy toward sexual harassment, exploitation, abuse of authority, and misconduct. Selected candidates undergo relevant background checks and are expected to uphold UN standards and principles.
UNDP also reminds applicants that it does not charge any fees at any stage of the recruitment process and encourages candidates to remain vigilant against recruitment scams.
Why This Role Matters
The SOC Assistant position is more than a job—it is a frontline support role that directly contributes to the safety and effectiveness of UN operations in Timor-Leste. By ensuring clear communication, timely incident response, and reliable security coordination, SOC Assistants enable UN personnel to carry out their mandates with confidence and security.
For professionals seeking meaningful work in a high-responsibility environment, this opportunity offers valuable experience, professional growth, and the chance to be part of a missieon that truly makes a difference.
